Job Description
Launch your IT career with our exclusive paid training program for remote Tech Support Specialists! We're seeking motivated individuals in Raleigh, NC to join our dynamic team. No prior experience required – we provide comprehensive hands-on training covering networking, security, and customer service excellence. Enjoy the flexibility of remote work while building technical expertise in a supportive environment. Join us to gain industry-recognized certifications and fast-track your career in technology.
Responsibilities
- Provide remote technical assistance to clients via phone, chat, and email
- Diagnose and resolve hardware/software issues including OS, networking, and security
- Document cases accurately in CRM systems and maintain SLA compliance
- Collaborate with senior engineers on complex troubleshooting escalations
- Conduct proactive system health checks for assigned client accounts
- Develop and maintain technical documentation for knowledge base
- Participate in continuous training to stay updated on emerging technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and customer service mindset
- Excellent written and verbal communication skills
- Ability to work independently in a remote setting
- Must have reliable high-speed internet and quiet workspace
- Willingness to complete paid training program (4 weeks)
- US citizenship or legal work authorization required