Job Description
We are seeking a highly motivated and detail-oriented Remote Tech Support Specialist to join our growing team in Charlotte, NC. In this pivotal role, you will serve as the first point of contact for our clients, delivering exceptional technical assistance and ensuring seamless system operations from the comfort of your home office. We pride ourselves on a modern, collaborative culture and offer the flexibility you need to thrive.
Why Join Us?
- Immediate Start: Don't wait for the perfect time—start making an impact today.
- Competitive Compensation: Salary range of $45k - $65k plus performance bonuses.
- Flexible Work Environment: Enjoy the freedom of remote work with a supportive team culture.
If you have a passion for technology and a knack for helping others, we want to hear from you.
Responsibilities
- Provide top-tier technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware and software issues efficiently.
- Document all interactions and solutions in our CRM system.
- Collaborate with the IT department to escalate complex technical problems.
- Conduct basic training sessions for new software tools.
- Maintain a high level of customer satisfaction and resolve tickets within SLA.
Qualifications
- Proven experience in a technical support or help desk role.
- Strong troubleshooting skills and a logical approach to problem-solving.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment.
- High school diploma or equivalent; Associate degree preferred.
- Proficient in Microsoft Office Suite and basic networking concepts.