Job Description
Are you ready to join a team that values your unique schedule? Apex Support Services is currently seeking a dedicated Night Shift Support Specialist to join our Richmond, VA team. We are looking for problem-solvers who thrive in a quiet, focused environment to ensure our clients receive top-tier technical assistance 24/7.
As a Night Shift Support Specialist, you will be the first line of defense for our clients, troubleshooting technical issues and ensuring seamless operations during off-hours. We offer a competitive hourly rate, comprehensive benefits, and a supportive culture that celebrates work-life balance. If you are looking for a stable role with growth potential, apply today!
Why Choose Apex Support Services?
- Competitive Pay: Earn between $18.00 - $25.00 per hour based on experience.
- Flexible Scheduling: Enjoy your days off during peak business hours.
- Benefits Package: Medical, dental, vision, and 401(k) options available.
- Career Growth: Clear pathways to advancement in IT and management.
Responsibilities
- Monitor and respond to incoming support tickets via phone, email, and chat during night shifts.
- Troubleshoot hardware and software issues for internal and external clients efficiently.
- Maintain accurate records of all support interactions and resolutions in the CRM system.
- Collaborate with day-shift teams to transfer complex issues and ensure continuity of care.
- Perform routine system maintenance and patch management to ensure stability.
- Adhere to strict SLA (Service Level Agreement) guidelines to ensure customer satisfaction.
- Identify potential system bottlenecks and propose solutions to the technical team.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- Previous experience in customer support, help desk, or technical support is highly desirable.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Reliable internet connection and a dedicated home office setup (if remote).
- Ability to work independently with minimal supervision during night hours.
- Familiarity with operating systems (Windows, macOS) and common office software.