Job Description
Are you a tech-savvy problem solver looking for a stable career with great perks? Global Tech Services is currently seeking a dedicated Night Shift IT Support Specialist to join our Jersey City team.
As a critical part of our 24/7 operations, you will ensure our internal systems run smoothly while our daytime teams focus on innovation. We offer a competitive wage, comprehensive health benefits, and a culture that values work-life balance.
Why Join Us?
- Shift Premium: Enjoy a shift differential for working overnight.
- Flexibility: Stable hours with weekends off.
- Growth: Clear pathways to senior IT roles.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone and remote tools.
- Diagnose and resolve hardware and software issues, including printers, networks, and desktops.
- Manage and track incoming help desk tickets using Jira or ServiceNow.
- Perform regular system backups and maintenance during off-peak hours.
- Onboard new employees by setting up their workstations and access credentials.
- Maintain a clean, organized server room and workspace.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or Computer Science preferred.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Office 365.
- Excellent troubleshooting skills and patience when dealing with end-users.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong communication skills and a professional demeanor.