Job Description
Join our award-winning tech team and start your remote career tomorrow! TechSolutions Inc. is seeking a passionate Remote Tech Support Specialist to deliver exceptional service to our Irvine-based clients. This full-time role offers competitive pay, flexible remote work, and rapid onboarding for qualified candidates. If you're ready to solve complex technical challenges while working from anywhere in the US, apply today!
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Troubleshoot and resolve customer problems with Windows, macOS, iOS, and Android systems
- Document support cases accurately in CRM systems and maintain detailed knowledge base articles
- Collaborate with senior engineers to escalate complex technical issues
- Conduct remote system installations, configurations, and security updates
- Deliver customer training on software usage and best practices
- Monitor system performance and proactively identify potential issues
Qualifications
- 3+ years of technical support experience with remote work capabilities
- Expert knowledge of Windows, macOS, and networking fundamentals
- CompTIA A+ or equivalent certification required
- Exceptional problem-solving and communication skills
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently and manage multiple priorities
- Strong customer service orientation with patience and empathy
- Experience with CRM systems (Salesforce preferred)