Job Description
Join TechSolutions Inc.'s elite night shift team and become the backbone of our 24/7 operations! We're seeking a dedicated Night Shift IT Support Specialist to ensure seamless technical infrastructure for our Arlington-based clients. Enjoy competitive compensation, comprehensive benefits package, and premium shift differentials while working in a cutting-edge environment. This role offers unparalleled growth opportunities in a rapidly expanding tech leader.
Why TechSolutions?
• Industry-leading training programs
• Career advancement pathways
• State-of-the-art equipment
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems during night shift hours
- Monitor network infrastructure, servers, and cloud services using advanced monitoring tools
- Execute system updates, patches, and maintenance during off-peak hours
- Collaborate with global IT teams to resolve complex technical escalations
- Document incident reports, resolution procedures, and knowledge base articles
- Conduct proactive system health checks and performance optimization
- Ensure compliance with security protocols and disaster recovery procedures
- Maintain 99.9% uptime SLA for critical business systems
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- Expertise in Windows Server, Active Directory, and virtualization (VMware/Hyper-V)
- CompTIA Network+ or equivalent certification required
- Advanced troubleshooting skills for network, storage, and application issues
- Experience with ticketing systems (ServiceNow, Jira) and ITSM frameworks
- Strong communication skills with ability to handle high-pressure situations
- CCNA or equivalent network certification preferred
- Ability to work independently with minimal supervision during night shifts