Job Description
Are you a problem-solver who thrives in a remote environment? Apex Tech Solutions is currently seeking a dedicated Remote Tech Support Specialist to join our growing team in Tulsa, OK.
As a leader in IT support, we pride ourselves on delivering exceptional service to our clients. In this role, you will be the first line of defense for our customers, ensuring their technology works seamlessly. We offer a competitive salary, comprehensive benefits, and the flexibility to work from home.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network issues for remote clients.
- Provide exceptional customer service via phone, chat, and email.
- Manage and prioritize incoming support tickets within strict SLA guidelines.
- Document technical resolutions and customer feedback in our CRM system.
- Collaborate with senior engineers to resolve complex technical escalations.
- Stay updated on the latest technology trends to provide accurate advice.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1+ years of experience in technical support, help desk, or customer service.
- Strong problem-solving skills with a logical approach to troubleshooting.
- Reliable high-speed internet connection and a dedicated home office space.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively.