Job Description
Join our dynamic team as an Immediate Hire Remote Tech Support Specialist and become the hero behind our seamless digital experiences. We're seeking a tech-savvy problem-solver to deliver exceptional remote support to our clients across Fort Wayne, IN. This is your chance to launch your IT career with a forward-thinking company offering competitive pay, flexible remote work, and rapid onboarding. Apply today and start tomorrow!
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Manage service tickets using Zendesk/Jira with SLA adherence
- Document troubleshooting steps and solutions in knowledge base
- Train users on security best practices and software utilization
- Collaborate with Tier 2 engineers for complex escalations
Qualifications
- 1+ years of IT help desk or technical support experience
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- Strong customer service skills with ability to de-escalate situations
- CompTIA A+/Network+ certification or equivalent knowledge
- Excellent written/verbal communication and remote collaboration tools
- Ability to work independently with minimal supervision
- High-speed home internet required