Job Description
Join TechSolutions Inc. as a Night Shift Support Specialist and unlock the freedom of flexible hours while making a real impact! We're seeking dedicated professionals to provide exceptional technical support during overnight hours, ensuring seamless operations for our global clients. Enjoy a competitive hourly rate, remote work options, and a culture that values work-life balance. If you're a problem-solver with a passion for technology and thrive in independent environments, this is your opportunity to excel.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve complex hardware/software issues remotely
- Document cases in CRM systems with detailed resolution notes
- Collaborate with global teams during critical incident escalations
- Monitor system health and proactively address potential disruptions
- Conduct routine maintenance tasks during off-peak hours
- Maintain SLA compliance with 95%+ resolution targets
Qualifications
- 2+ years in technical support or IT operations
- Proficiency in Windows/macOS/Linux environments
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Strong diagnostic and troubleshooting skills
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Flexibility to adapt to changing priorities