Job Description
Join GlobalTech Solutions' elite night shift support team and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical support while our clients rest. Enjoy premium compensation, flexible scheduling, and career advancement opportunities in Atlanta's thriving tech hub. Start tomorrow with our streamlined onboarding process designed for immediate impact.
Responsibilities
- Resolve complex technical issues via phone, chat, and remote support
- Monitor system health and proactively address security vulnerabilities
- Document troubleshooting steps and maintain detailed knowledge base entries
- Collaborate with cross-functional teams during critical incident escalations
- Provide after-hours support for enterprise clients across multiple time zones
- Conduct routine system maintenance and performance optimization
- Mentor junior team members during shift handovers
Qualifications
- 3+ years of technical support experience in enterprise environments
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Exceptional problem-solving skills under pressure
- Fluency in English with clear communication abilities
- Ability to work independently with minimal supervision
- Valid U.S. driver's license for occasional on-site visits
- Experience with ITSM tools (ServiceNow, Jira)