Job Description
Join our dynamic team as an Immediate Hire Night Shift Support Specialist in Atlanta, GA! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This full-time role offers competitive compensation, comprehensive benefits, and a fast-paced environment where your skills make an immediate impact. No experience? No problem! We provide extensive training for motivated candidates ready to launch their career in IT support.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot hardware/software issues across Windows, macOS, and Linux systems
- Manage ticket queues in ServiceNow with SLA adherence and resolution tracking
- Document incidents, solutions, and knowledge base articles with precision
- Collaborate with global teams during escalation scenarios
- Proactively monitor system health and implement preventative measures
- Conduct user training for common technical challenges
Qualifications
- High school diploma or equivalent; relevant certifications (A+, Network+) preferred
- 1+ years of technical support experience or equivalent education
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong diagnostic skills for network connectivity and application issues
- Exceptional written/verbal communication abilities
- Comfortable working independently during overnight hours
- Ability to prioritize tasks in high-pressure situations
- Basic knowledge of Active Directory and cloud services (AWS/Azure)