Job Description
Join our dynamic team as a Part-Time Remote Tech Support Specialist and become the hero behind seamless digital experiences for clients across Toledo and beyond. This flexible opportunity offers the perfect blend of technical challenge and work-life balance, allowing you to make a tangible impact while working from the comfort of your home. We're seeking a customer-focused professional with a passion for problem-solving to deliver exceptional technical support through various channels. Enjoy competitive compensation, flexible scheduling options, and a supportive culture that values innovation and continuous growth.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools (e.g., TeamViewer, AnyDesk)
- Provide Tier 1 support for Windows/macOS operating systems and mobile devices
- Document all interactions and resolutions in ticketing systems (Zendesk/Jira)
- Collaborate with senior engineers on complex network and connectivity issues
- Conduct system maintenance, updates, and security patches
- Train clients on best practices for digital security and productivity
- Monitor support channels and respond to inquiries within SLA timeframes
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 2+ years of technical support experience with remote work proficiency
- CompTIA A+ or equivalent certification (preferred)
- Expert knowledge of Windows 10/11, macOS, and iOS/Android ecosystems
- Proficiency in networking fundamentals (TCP/IP, DNS, VPN)
- Exceptional written and verbal communication skills
- Strong troubleshooting methodology and analytical thinking
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office environment