Job Description
Join TechSolve Inc., a leading remote tech solutions provider, and transform your career with our flexible-hours remote tech support position in Fresno, CA. We empower our team members to work from anywhere while delivering exceptional IT services to diverse clients. Enjoy competitive compensation, comprehensive benefits, and a culture that values work-life balance. This role is perfect for tech-savvy professionals seeking autonomy without sacrificing growth opportunities.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Diagnose and resolve complex system problems using remote access tools
- Document all interactions and solutions in our CRM system with precision
- Collaborate with cross-functional teams to escalate unresolved issues
- Train clients on system usage and preventive maintenance practices
- Monitor system performance and implement security protocols
- Contribute to knowledge base articles and process improvements
Qualifications
- 3+ years of experience in remote IT support or help desk environments
- Expertise in Windows, macOS, and networking fundamentals
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving and communication skills
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with flexible scheduling
- Strong attention to detail and documentation abilities
- Customer-focused mindset with conflict resolution experience