Job Description
Join CyberGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. This critical role ensures our clients' systems remain secure and operational during off-peak hours while offering premium compensation and career growth opportunities. We provide comprehensive training, modern remote work capabilities, and a supportive team environment where your contributions directly impact our mission.
Why Join Us?
• Competitive salary + performance bonuses
• Full benefits package (health/dental/vision)
• 12-hour shifts with 3-day weekends
• Career advancement in cybersecurity
Responsibilities
- Monitor and resolve system alerts for enterprise clients during night shifts
- Provide Tier 2 technical support via phone, chat, and remote access
- Document incident reports and maintain detailed troubleshooting logs
- Collaborate with day-shift teams for seamless handovers
- Conduct proactive system maintenance and vulnerability scans
- Escalate critical incidents to senior engineers with SLA compliance
- Participate in monthly cross-team training sessions
Qualifications
- 2+ years in IT support or cybersecurity operations
- CompTIA Security+ or equivalent certification preferred
- Proficiency with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong analytical skills for diagnosing complex system issues
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent written and verbal communication skills