Job Description
Join TechSolutions Inc. as a Remote Tech Support Specialist and become the hero behind our seamless digital experiences. We're seeking passionate problem-solvers to deliver exceptional technical support to clients across St. Louis and beyond. Enjoy the flexibility of remote work while making a real impact in our innovative tech environment. Start tomorrow in a role that values your expertise and offers growth opportunities in a dynamic team setting.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 2/3 troubleshooting for Windows, macOS, and network systems
- Document cases meticulously using Zendesk and CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Conduct user training on security protocols and best practices
- Monitor system health and implement preventive maintenance
- Support cloud infrastructure (AWS/Azure) and SaaS applications
Qualifications
- 3+ years in enterprise-level technical support
- CompTIA A+/Network+ or equivalent certifications
- Expertise in remote desktop tools (TeamViewer/AnyConnect)
- Strong knowledge of Active Directory and VPN technologies
- Experience with ticketing systems and SLA management
- Excellent communication and customer service skills
- Ability to work independently with minimal supervision