Job Description
Join NexusTech Solutions as an immediate-hire Remote Tech Support Specialist and become the hero of our digital transformation! We're seeking tech-savvy professionals to deliver exceptional customer experiences while working fully remotely from Greensboro, NC. This high-impact role offers competitive compensation, flexible scheduling, and the opportunity to work with cutting-edge technologies. Be part of a dynamic team where your problem-solving skills directly impact business success and customer satisfaction.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting steps and create knowledge base articles
- Collaborate with Tier-2 engineers for complex issue escalation
- Train users on cybersecurity best practices and software utilization
- Monitor ticket queues and maintain SLA compliance metrics
Qualifications
- 3+ years of technical support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification preferred
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication abilities
- Experience with ticketing systems (Zendesk, ServiceNow)
- Ability to work independently with minimal supervision
- Must reside in Greensboro, NC area