Job Description
Are you a tech-savvy problem solver looking for flexibility? CloudConnect Support Services is seeking a dedicated Part-Time Remote Tech Support Specialist to join our growing team in Tulsa, OK.
As a key member of our support team, you will provide top-tier technical assistance to clients via phone, chat, and remote desktop tools. We pride ourselves on delivering exceptional customer service and solving complex technical challenges with ease.
Why Join Our Team?
- Remote Freedom: Enjoy the convenience of working from your home in Tulsa, OK.
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
- Modern Tools: Work with the latest remote access and ticketing software.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
Don't miss this opportunity to advance your IT career in a dynamic environment. Apply today!
Responsibilities
- Diagnose and resolve technical hardware and software issues for end-users.
- Utilize remote access tools (e.g., TeamViewer, AnyDesk) to troubleshoot issues securely.
- Manage and update client tickets in the CRM system with detailed notes.
- Communicate technical solutions clearly to clients with varying levels of expertise.
- Collaborate with senior engineers to escalate complex issues efficiently.
- Conduct basic system maintenance and updates as directed.
Qualifications
- High school diploma or GED; Associate degree in IT, Computer Science, or related field is a plus.
- Minimum of 1 year of experience in technical support, helpdesk, or customer service.
- Strong knowledge of Windows, macOS, and common office productivity software.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Reliable high-speed internet and a dedicated home workspace.