Job Description
Are you a technical expert looking to leverage your skills while enjoying the flexibility of remote work? ApexTech Solutions is seeking a highly skilled Senior Remote Tech Support Specialist to join our elite customer success team based in Baton Rouge, Louisiana.
We offer competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology. If you have a passion for problem-solving and a knack for explaining complex concepts to non-technical users, we want to hear from you.
Responsibilities
- Provide high-level technical support and troubleshooting for hardware, software, and network issues via remote access and phone channels.
- Analyze incoming support tickets and prioritize them based on business impact and urgency.
- Collaborate with cross-functional teams to escalate complex issues and implement long-term solutions.
- Maintain accurate and detailed documentation of technical resolutions and customer interactions.
- Conduct remote desktop sessions to guide users through complex software configurations.
- Identify patterns in recurring issues and suggest process improvements to the IT team.
- Ensure 100% customer satisfaction by delivering empathetic and timely support.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (Bachelor’s preferred).
- CompTIA A+, Network+, or similar IT certification is strongly preferred.
- Minimum of 3-5 years of experience in technical support, help desk, or IT operations.
- Proven experience working in a remote or hybrid work environment.
- Strong troubleshooting skills for Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and manage time effectively without direct supervision.