Job Description
Join Nevada Tech Solutions as a Senior Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This high-paying role offers exceptional compensation for professionals who thrive in after-hours environments while delivering enterprise-grade technical support. Enjoy competitive benefits, career advancement opportunities, and a collaborative culture that values your expertise in keeping critical systems running smoothly during overnight hours. Your work directly impacts business continuity and user satisfaction for our Reno-based enterprise clients.
Responsibilities
- Provide Tier 3 technical support for enterprise systems during overnight shifts (10 PM - 6 AM)
- Resolve complex hardware/software issues including servers, networks, and cloud infrastructure
- Monitor and maintain system health through proactive monitoring tools and alert management
- Collaborate with global teams during critical incidents requiring cross-functional coordination
- Document all troubleshooting processes and create knowledge base articles for team-wide use
- Conduct system patching and maintenance during low-traffic windows
- Provide exceptional customer service to remote employees across multiple time zones
Qualifications
- 5+ years of enterprise IT support experience with 2+ years in night shift roles
- Expert-level knowledge of Windows Server, Active Directory, and virtualization (VMware/Hyper-V)
- CCNA or CompTIA Network+ certification required, CCNP preferred
- Proficient in ticketing systems (ServiceNow/Jira) and remote monitoring tools
- Experience with cloud platforms (AWS/Azure) and SaaS applications
- Strong problem-solving abilities with demonstrated incident resolution metrics
- Excellent written communication for documentation and cross-team collaboration
- Ability to work independently with minimal supervision during overnight hours