Job Description
Join our dynamic team as a Night Shift Support Specialist in sunny Miami! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy a collaborative work environment, competitive compensation, and opportunities for career growth. This role is perfect for night owls who thrive in fast-paced settings and want to make a real impact. Apply today and become part of our innovative tech family!
Responsibilities
- Provide 24/7 technical support via phone, chat, and email for enterprise clients
- Monitor and resolve system outages, bugs, and performance issues
- Document all support interactions using ticketing systems (Jira, Zendesk)
- Collaborate with cross-functional teams to implement solutions
- Escalate complex issues to senior engineers with detailed documentation
- Conduct routine system maintenance and security updates
- Train junior support staff on troubleshooting protocols
Qualifications
- 2+ years in technical support or IT operations
- Proficiency in Windows/Linux environments and cloud platforms
- Strong diagnostic skills for networking, hardware, and software issues
- Excellent written and verbal communication in English
- Ability to work independently and prioritize tasks during off-peak hours
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems and remote monitoring tools
- Flexible availability for overnight shifts (11 PM - 7 AM)