Job Description
Join our elite night shift support team and unlock premium compensation in the heart of Chula Vista! We're seeking dedicated professionals to provide 24/7 technical support to enterprise clients. This high-paying role offers exceptional work-life balance with minimal commute traffic, comprehensive benefits, and clear advancement pathways. Enjoy premium pay while maintaining a healthy work-life balance in this critical support position.
Our night shift specialists handle complex technical challenges with precision and professionalism. You'll be the backbone of our operations during off-hours, ensuring seamless service delivery while enjoying competitive compensation and a collaborative team environment. If you thrive in dynamic settings and value premium compensation, this is your opportunity to excel.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during night shift hours (10 PM - 6 AM)
- Resolve complex network, server, and application issues with minimal supervision
- Monitor system health and proactively address potential infrastructure failures
- Document incident reports, resolutions, and knowledge base articles with precision
- Collaborate with global teams during critical incident escalations
- Maintain 99.9% uptime SLAs for mission-critical client systems
- Contribute to continuous improvement of support protocols and documentation
Qualifications
- 3+ years of enterprise-level IT support experience
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- CCNA or equivalent network certification required
- Strong scripting skills (Python/PowerShell/Bash)
- Exceptional problem-solving abilities in high-pressure situations
- Previous night shift experience preferred
- Ability to work independently with minimal supervision
- CompTIA Security+ or equivalent security certification