Job Description
Join our elite remote tech support team and transform your career with NexusTech Solutions! We're seeking a Senior Tech Support Specialist to deliver exceptional remote technical assistance to enterprise clients across Colorado Springs. Enjoy competitive compensation, flexible schedules, and a culture that values innovation and work-life balance. As a key member of our IT operations team, you'll leverage cutting-edge tools to solve complex technical challenges while working from anywhere in Colorado.
Why NexusTech?
• Industry-leading compensation package
• 100% remote work arrangement
• Career advancement opportunities
• Comprehensive benefits including health/dental/vision
• Cutting-edge technology stack and training budget
Responsibilities
- Provide Tier 3/4 remote technical support for enterprise clients via phone, email, and ticketing systems
- Diagnose and resolve complex hardware/software issues including cloud infrastructure, VPN, and security protocols
- Document troubleshooting processes and create knowledge base articles
- Collaborate with cross-functional teams to implement scalable solutions
- Train junior support staff on advanced troubleshooting techniques
- Monitor system performance and proactively address potential issues
- Maintain compliance with ITIL and cybersecurity best practices
Qualifications
- 5+ years of enterprise-level remote tech support experience
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Strong background in network troubleshooting (TCP/IP, DNS, DHCP)
- Exceptional communication and customer service skills
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Ability to work independently with minimal supervision
- Must reside in Colorado Springs metropolitan area