Job Description
Join our dynamic team as a Night Shift Support Specialist in Oakland, CA! We're urgently seeking dedicated professionals to provide critical technical support during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. This is your chance to make an immediate impact while advancing your career in a growing tech hub.
Responsibilities
- Provide 24/7 technical support for enterprise systems and end-user devices
- Monitor and resolve IT infrastructure issues during overnight shifts
- Collaborate with global teams to troubleshoot complex technical problems
- Document incidents, resolutions, and knowledge base articles
- Proactively identify system vulnerabilities and implement preventive measures
- Support security protocols and incident response procedures
- Train junior staff on support methodologies and tools
Qualifications
- 3+ years in IT support or related technical role
- Experience with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong knowledge of networking protocols and cybersecurity principles
- Excellent written and verbal communication skills
- Ability to work independently and make critical decisions
- Relevant certifications (CompTIA Network+, Security+, etc.) preferred
- Availability to work nights (11 PM - 7 AM) with flexible scheduling