Job Description
Join TechFlow Solutions' elite remote support team and transform how businesses manage IT challenges! We're urgently seeking passionate Tech Support Specialists in Jersey City to deliver exceptional remote technical assistance to Fortune 500 clients. Enjoy flexible remote work while troubleshooting complex systems and implementing cutting-edge solutions.
As a cornerstone of our success, you'll leverage your expertise to resolve critical infrastructure issues, ensuring seamless operations for our diverse client base. This is your opportunity to grow with an industry leader offering competitive compensation, comprehensive benefits, and career advancement in the heart of Jersey City's tech corridor.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS/Linux environments via remote access
- Manage enterprise-level ticketing systems with SLA-driven resolution times
- Implement network security protocols and data protection measures
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on infrastructure upgrades
- Provide end-user training on productivity tools and security best practices
- Maintain 99.9% system uptime through proactive monitoring
Qualifications
- 3+ years of enterprise-level remote IT support experience
- CompTIA A+/Network+ or equivalent industry certifications
- Expertise in Active Directory, VPNs, and cloud platforms (AWS/Azure)
- Proficiency in scripting (Python/PowerShell) for automation
- Exceptional troubleshooting skills with network diagnostic tools
- Strong written/verbal communication for technical documentation
- Experience with ServiceNow or Jira ticketing systems
- Ability to work independently across time zones