Job Description
Join Orlando Tech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking tech-savvy professionals to deliver exceptional customer support during overnight hours. This is your chance to launch a rewarding career in a fast-paced environment with competitive pay, comprehensive benefits, and growth opportunities. Apply today and start your new career tomorrow!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance during night shifts
- Troubleshoot hardware/software issues for enterprise clients with precision
- Document all interactions and resolutions in ticketing systems
- Collaborate with global teams to ensure seamless service continuity
- Monitor system alerts and proactively address potential disruptions
- Train and mentor junior support staff during shift transitions
- Maintain detailed knowledge of company products and services
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years in IT support or customer service role
- Proficiency with Windows/macOS and cloud platforms (AWS/Azure)
- Exceptional problem-solving and communication skills
- Ability to work independently under minimal supervision
- Flexibility to work nights, weekends, and holidays
- CompTIA A+ or equivalent certification a plus