Job Description
Are you a tech-savvy professional looking for a high-impact role in paradise? Hawaii Digital Solutions is seeking a dedicated Night Shift IT Support Specialist to join our elite support team. We offer competitive salaries, comprehensive benefits, and a flexible work environment that allows you to enjoy the beautiful Hawaiian days while working during the quiet hours.
As a key member of our support operations, you will be the technical anchor for our client base, ensuring seamless connectivity and system stability during critical off-peak hours.
Why Join Us?
- Highly competitive salary package (up to $95k).
- Full medical, dental, and vision insurance.
- Generous paid time off and holiday pay.
- Professional development opportunities.
Responsibilities
- Provide Tier 2 technical support for hardware and software issues via phone, email, and remote desktop during the night shift.
- Monitor and maintain server health and network performance to ensure 99.9% uptime for client systems.
- Diagnose and resolve complex technical problems escalated from Tier 1 support.
- Document all incidents, resolutions, and system changes in the ticketing system (Zendesk/Jira).
- Perform regular system backups, patch management, and security updates during low-traffic periods.
- Collaborate with the day-shift team to ensure a smooth handover of open tickets and system status.
Qualifications
- Minimum of 3 years of experience in IT support, help desk, or customer service.
- Strong knowledge of Windows Server, Active Directory, and networking protocols (TCP/IP, DNS).
- Experience with remote desktop tools and ticketing systems.
- Ability to work independently in a night shift environment with minimal supervision.
- Excellent problem-solving skills and customer service orientation.
- Bachelor's degree in Computer Science, Information Technology, or related field preferred.