Job Description
Join InnovateKC Solutions, Kansas City's premier IT service provider, as a Senior Tech Support Specialist. We're seeking a tech-savvy professional to deliver exceptional remote support to our growing client base across the Midwest. This direct-hire role offers competitive compensation, full benefits, and the flexibility of 100% remote work while staying connected to Kansas City's thriving tech ecosystem.
As a key member of our support team, you'll troubleshoot complex technical issues, implement innovative solutions, and contribute to our mission of transforming how Kansas City businesses leverage technology. Enjoy career growth opportunities, professional development stipends, and a collaborative virtual work environment.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS systems, cloud applications, and network infrastructure
- Diagnose and resolve hardware/software issues via remote desktop, phone, and ticketing systems
- Document solutions in knowledge base and create user training materials
- Collaborate with network engineers on system migrations and security protocols
- Monitor SLAs and proactively address potential system vulnerabilities
- Train junior support staff on advanced troubleshooting methodologies
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Azure AD, Microsoft Intune, and endpoint management
- Strong background in VPN configuration and remote access solutions
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Excellent written/verbal communication skills with technical aptitude
- Ability to work independently with minimal supervision