Job Description
Join Orlando Tech Solutions as a Remote Tech Support Specialist and enjoy the freedom of flexible hours while serving clients across the Orlando metro area. We're seeking a tech-savvy professional to deliver exceptional remote IT support with adaptable scheduling that fits your lifestyle. This full-time role combines competitive compensation with the flexibility to work from home, making it ideal for work-life balance seekers. If you're passionate about troubleshooting and customer satisfaction, apply today to become part of our innovative tech family.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install and configure software updates, patches, and security protocols
- Document all interactions and resolutions in ticketing systems with detailed notes
- Collaborate with senior engineers on complex technical escalations
- Conduct user training sessions on IT best practices and security awareness
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of experience in technical support or helpdesk environments
- CompTIA A+ or equivalent IT certification required
- Proficiency in Windows/macOS operating systems and network troubleshooting
- Strong analytical and problem-solving abilities with customer-first approach
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Excellent written and verbal communication skills
- Ability to work independently with flexible scheduling
- Valid Florida driver's license for occasional on-site visits