Job Description
Join our dynamic team as a Remote Tech Support Specialist in Toledo, OH and enjoy the freedom of flexible work hours! We're seeking tech-savvy professionals to deliver exceptional remote support while maintaining a healthy work-life balance. As a cornerstone of our client success team, you'll troubleshoot complex issues across diverse platforms and become a trusted advisor for users nationwide.
Why Choose Us?
- Competitive salary with performance bonuses
- 100% remote work with flexible scheduling
- Comprehensive training and certification opportunities
- Modern tech stack and cutting-edge tools
- Collaborative culture focused on growth
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document support cases meticulously in CRM systems
- Escalate complex issues to senior engineers with detailed context
- Proactively monitor system health and recommend improvements
- Train users on best practices and new technologies
- Collaborate with cross-functional teams on product enhancements
- Maintain SLA compliance and customer satisfaction metrics
Qualifications
- 2+ years in technical support or IT helpdesk roles
- Expertise in Windows/macOS troubleshooting and networking
- Strong written/verbal communication skills
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Flexible availability during core business hours (8AM-8PM EST)
- Proven problem-solving with customer-focused mindset