Job Description
Join NexusTech Solutions as a Senior Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking a tech-savvy professional to deliver exceptional remote support to our Portland-based clients while working fully from anywhere in Oregon. This role offers the flexibility of remote work combined with the competitive compensation of a major tech hub. Enjoy comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. Be part of a collaborative team that values innovation and work-life balance while solving complex technical challenges for diverse industries.
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and remote desktop tools for enterprise clients
- Diagnose and resolve hardware, software, and network issues including OS troubleshooting, VPN connectivity, and cloud services
- Document all support tickets using ServiceNow with detailed resolution steps and preventive measures
- Collaborate with engineering teams to escalate complex issues and implement system improvements
- Develop and maintain technical documentation including knowledge base articles and troubleshooting guides
- Monitor system health using Splunk and PagerDuty, responding proactively to alerts
- Mentor junior support staff through peer review sessions and knowledge sharing workshops
Qualifications
- 5+ years of experience in enterprise-level IT support with proven remote work capabilities
- Expertise in Windows Server administration, Active Directory, and cloud platforms (AWS/Azure)
- Strong scripting skills in PowerShell, Python, or Bash for automation tasks
- CompTIA Network+ or equivalent network certification required
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools (TeamViewer, AnyDesk)
- Exceptional problem-solving abilities with excellent written and verbal communication skills
- Ability to work independently while collaborating effectively in a distributed team environment
- Valid Oregon driver's license for occasional on-site hardware maintenance