Job Description
Join our elite night shift support team at NexusTech Solutions and earn a $5,000 sign-on bonus! We're seeking dedicated professionals to provide exceptional technical support while our global clients sleep. This role offers competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic tech environment.
Why work nights? Enjoy quieter hours, less traffic, and premium pay rates. Our state-of-the-art San Diego facility offers 24/7 security, complimentary meals, and dedicated wellness spaces. Plus, with our flexible scheduling, you'll maintain work-life balance while serving critical infrastructure needs.
Responsibilities
- Provide 24/7 technical support for enterprise-level software and hardware systems
- Monitor and resolve critical incidents during off-peak hours
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with global teams during escalation procedures
- Conduct system maintenance and updates during low-traffic windows
- Train junior support staff on night shift protocols
- Generate performance reports for leadership review
Qualifications
- Minimum 2 years in IT support or helpdesk environment
- Experience with ticketing systems (Jira, ServiceNow)
- CompTIA A+ or equivalent certification preferred
- Strong problem-solving skills with ability to work independently
- Excellent written and verbal communication skills
- Comfortable working overnight shifts (10 PM - 6 AM)
- Proficient in Windows/Linux environments and cloud platforms