Job Description
Join our dynamic remote tech support team and deliver exceptional service from the comfort of your Wichita home! We provide all necessary equipment, including high-performance laptop, headset, and peripherals. As a vital member of our IT infrastructure team, you'll troubleshoot complex issues for enterprise clients while enjoying competitive benefits and flexible scheduling. Grow your career with industry-leading training in cloud systems and cybersecurity.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Manage ticket queues with SLA adherence using ServiceNow/Jira
- Deploy and configure cloud-based solutions (AWS/Azure)
- Document procedures and knowledge base articles
- Collaborate with Level 2/3 engineers for complex escalations
- Conduct virtual onboarding sessions for new clients
- Monitor system health using SolarWinds/Datadog
Qualifications
- 3+ years in remote technical support environments
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Windows 10/11 and macOS troubleshooting
- Experience with VPN/RDP and zero-trust architecture
- Strong written communication skills for client documentation
- Ability to work independently across multiple time zones
- Familiarity with ITIL incident management processes
- High-speed internet connection (minimum 50 Mbps)