Job Description
Join GlobalTech Solutions as a Night Shift Support Specialist and become an essential part of our 24/7 operations team. We're seeking dedicated professionals to provide exceptional technical support during overnight hours while enjoying competitive pay, comprehensive benefits, and a supportive work environment. Tulsa offers a vibrant tech scene with affordable living – perfect for career growth and work-life balance. Your expertise will directly impact our global client base while working in a modern, secure facility with cutting-edge technology.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues including cloud infrastructure and security protocols
- Document all interactions in ticketing systems with detailed resolution steps
- Collaborate with global teams during critical incident escalations
- Monitor system performance and proactively address potential disruptions
- Maintain strict compliance with data security and privacy regulations
- Train junior support staff on standard operating procedures
Qualifications
- 2+ years of experience in IT support or helpdesk roles
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network, hardware, and software issues
- Excellent communication abilities with clear documentation practices
- Ability to work independently during overnight shifts with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Flexibility to work weekends and holidays as needed