Job Description
Join Innovatech Solutions as a Senior Remote Technical Support Specialist and become the backbone of our client's digital transformation journey. We're seeking a dedicated professional to deliver exceptional technical assistance to enterprise clients across Charlotte's thriving tech ecosystem. Enjoy full remote flexibility while making a tangible impact in a dynamic, growth-oriented environment. Our comprehensive benefits package includes health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support channels
- Implement and maintain IT infrastructure solutions for enterprise clients
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on system optimization projects
- Conduct cybersecurity awareness training for end-users
- Monitor system performance and proactively address potential issues
- Lead incident management during critical system outages
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA A+/Network+ or equivalent certification required
- Expertise in Windows/macOS environments and cloud platforms
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Familiarity with ITIL framework and ticketing systems
- Ability to work independently with minimal supervision
- Valid North Carolina driver's license (occasional on-site visits)