Job Description
Join our elite remote support team and become the backbone of our 24/7 operations! We're seeking dedicated Night Shift Support Specialists in Mesa, AZ to deliver exceptional technical assistance while working from home. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while ensuring our clients' systems run flawlessly during overnight hours. This is your opportunity to thrive in a dynamic environment where your problem-solving skills directly impact business continuity.
What We Offer: Premium remote work setup, health/dental/vision insurance, 401K matching, paid training, and career advancement opportunities. Work independently while staying connected to our collaborative tech community.
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote desktop for enterprise clients during night shift hours (10 PM - 6 AM MST)
- Monitor system alerts and proactively resolve infrastructure issues before they impact business operations
- Document detailed ticket resolutions in ITSM platforms and maintain knowledge base articles
- Collaborate with global teams during critical incident escalations using streamlined communication tools
- Conduct remote system diagnostics, software installations, and security patch implementations
- Participate in weekly shift handovers and continuous improvement initiatives
Qualifications
- Minimum 2 years of IT support experience with night shift or 24/7 environment exposure
- Proficiency in Windows/Linux systems, networking fundamentals, and cloud platforms (AWS/Azure)
- Industry certifications (CompTIA A+/Network+, ITIL, or equivalent) strongly preferred
- Exceptional troubleshooting skills with ability to diagnose complex technical issues independently
- Strong written communication skills for clear documentation and client interactions
- Reliable high-speed internet connection and quiet home workspace
- Ability to remain focused and proactive during overnight hours with minimal supervision