Job Description
Join our elite night shift support team at InnovateTech Solutions and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical support while our global clients rest. Enjoy premium pay, comprehensive benefits, and a dynamic team environment where your problem-solving skills shine. Start tomorrow in a role that offers growth, stability, and the satisfaction of keeping businesses running smoothly.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Resolve hardware/software issues with efficiency and professionalism
- Document all interactions in CRM systems with precision
- Collaborate with global teams during handover periods
- Escalate critical incidents following established protocols
- Contribute to knowledge base improvements and training materials
Qualifications
- Minimum 2 years in technical/customer support roles
- Proficiency with Windows/macOS and networking fundamentals
- Exceptional communication and conflict resolution skills
- Ability to troubleshoot under pressure with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow/Jira)
- Flexibility to adapt to evolving technologies and processes