Job Description
Join NexusTech Solutions as a Night Shift Support Specialist and embrace the perfect work-life balance with flexible scheduling options. We're seeking dedicated professionals to provide exceptional technical support during overnight hours while enjoying competitive compensation and comprehensive benefits. Our Baltimore-based team thrives on innovation, and we're committed to empowering our staff with cutting-edge tools and growth opportunities. If you're a problem-solver who values autonomy and wants to make a tangible impact, this role is tailored for you.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote assistance for enterprise clients
- Diagnose and resolve complex software/hardware issues with minimal supervision
- Document all interactions in ticketing systems with precision and clarity
- Collaborate with global support teams during escalation scenarios
- Proactively monitor systems and implement preventive maintenance protocols
- Train junior staff on troubleshooting methodologies and best practices
- Maintain detailed knowledge bases and contribute to process improvements
Qualifications
- 3+ years in IT support or customer service role with night shift exposure
- Expert-level proficiency in Windows/macOS and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certification or equivalent technical credential
- Exceptional written and verbal communication skills
- Proven ability to work autonomously with minimal supervision
- Experience with ticketing systems (Jira, ServiceNow) and remote desktop tools
- Flexible availability to cover core overnight shifts (11 PM - 7 AM)
- BS in Computer Science or related field preferred