Job Description
Join Memphis Tech Solutions as a Remote Tech Support Specialist and become the backbone of our client's digital experiences. We're seeking tech-savvy problem-solvers to deliver exceptional remote support from anywhere in the US. Enjoy competitive compensation, flexible work arrangements, and opportunities to grow your expertise in cutting-edge technologies.
What We Offer:
- Full remote work with flexible hours
- Comprehensive health benefits and 401(k)
- Professional development stipend
- Collaborative virtual team environment
Responsibilities
- Diagnose and resolve hardware/software issues via remote access
- Provide Tier 1/2 technical support for enterprise clients
- Document cases in ticketing systems with detailed resolution notes
- Collaborate with Tier 3 engineers for complex escalations
- Conduct remote system installations and configurations
- Train end-users on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of technical support experience
- Proficiency with Windows/macOS/Linux operating systems
- Strong networking knowledge (TCP/IP, DNS, VPNs)
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Customer service mindset with patience and empathy