Job Description
Join our elite 24/7 operations team as a Night Shift IT Support Specialist in Henderson, NV! We're seeking proactive tech professionals to maintain critical infrastructure during overnight hours. This role offers competitive compensation, premium benefits, and opportunities for career growth in a cutting-edge environment. Enjoy reduced commute stress and enhanced work-life balance with our dedicated night shift schedule. Apply today to become part of Nevada's premier tech support force!
Responsibilities
- Monitor and resolve system alerts, outages, and user tickets during overnight hours (11 PM - 7 AM)
- Perform proactive maintenance on servers, networks, and cloud infrastructure
- Provide Tier 2/3 technical support for enterprise applications and hardware
- Document incident reports, resolutions, and standard operating procedures
- Collaborate with day-shift teams for seamless handover and escalation
- Conduct system backups, security scans, and performance optimizations
- Participate in after-hours on-call rotation for critical incidents
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, storage, and virtualization (VMware)
- CompTIA Network+ or equivalent certification required
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Ability to work independently with minimal supervision during overnight hours
- Excellent written communication for incident documentation
- Flexibility to work weekends/holidays as needed