Job Description
Join our elite 24/7 operations team at NexusTech Solutions as a Senior Night Shift Support Engineer. This high-impact role offers exceptional compensation for maintaining mission-critical systems during overnight hours. You'll safeguard our global infrastructure while enjoying premium benefits and career advancement opportunities. Work in a cutting-edge environment with state-of-the-art technology and a collaborative team culture that values your expertise.
Responsibilities
- Monitor and resolve complex system issues during overnight hours across cloud, on-premise, and hybrid environments
- Provide Tier 3 technical support for enterprise-level applications and infrastructure
- Execute system maintenance, patching, and security protocols during low-traffic windows
- Collaborate with global teams during critical incident escalation and resolution
- Document technical procedures and create knowledge base articles for team reference
- Contribute to continuous improvement of monitoring tools and automation scripts
Qualifications
- 5+ years of enterprise-level IT support experience with night shift exposure
- Expert proficiency in AWS/Azure, Linux/Windows Server, and network troubleshooting
- Strong scripting skills (Python/PowerShell/Bash) for automation
- ITIL Foundation certification or equivalent ITSM experience
- Proven ability to work independently in high-pressure overnight environments
- Excellent written and verbal communication skills for cross-team collaboration
- Experience with monitoring tools (Splunk, Datadog, Nagios)