Job Description
Join TechSolutions Inc. as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This premium role offers competitive compensation, career growth opportunities, and a dynamic team environment. We're seeking dedicated professionals to ensure seamless technical support during overnight hours, maintaining our reputation for excellence in Columbus's thriving tech sector.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues during night shifts
- Monitor network systems and resolve security incidents proactively
- Document troubleshooting processes and maintain accurate ticket logs
- Collaborate with global teams to resolve complex technical escalations
- Perform system maintenance and updates during low-traffic periods
- Train junior staff on support protocols and best practices
Qualifications
- Minimum 2 years of IT support experience in 24/7 environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, Active Directory, and cloud platforms
- Strong problem-solving skills with ability to work independently
- Excellent written and verbal communication abilities
- Available to work flexible overnight shifts (11 PM - 7 AM)
- Valid Ohio driver's license for occasional on-site visits