Job Description
Join CloudTech Solutions as a Remote Tech Support Specialist and revolutionize how we serve clients across the Pacific Northwest. We're seeking a dedicated professional to provide exceptional technical support from the comfort of your home office. Enjoy Seattle's vibrant tech scene while working remotely with our innovative team. You'll be instrumental in troubleshooting complex systems, implementing solutions, and ensuring seamless IT operations for our growing client base. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in a forward-thinking environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Manage ticket queues with SLA adherence and customer satisfaction focus
- Deploy and configure cloud infrastructure (AWS/Azure) for client environments
- Document technical procedures and create knowledge base articles
- Collaborate with Tier 2/3 teams for escalated issue resolution
- Conduct system audits and security vulnerability assessments
- Maintain compliance with ITIL and industry best practices
Qualifications
- 3+ years of remote technical support experience
- Expertise in Windows/macOS/Linux operating systems
- CCNA/CompTIA Network+ certification or equivalent
- Proficiency with remote desktop tools (TeamViewer/Dameware)
- Strong understanding of cloud services (AWS/Azure/GCP)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Jira/ServiceNow)