Job Description
Join Nevada Tech Solutions as a Remote Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking a dedicated professional to provide exceptional technical support to our clients while working from the comfort of your home. This role offers the flexibility of remote work with the stability of a full-time position in Henderson, NV. You'll troubleshoot complex issues, ensure system reliability, and deliver outstanding customer service during overnight hours. If you're a problem-solver who thrives in independent environments, apply today to join our innovative team!
Responsibilities
- Provide remote technical support for hardware, software, and network issues during night shift hours
- Monitor and maintain system performance through proactive monitoring tools
- Document all support interactions in ticketing systems with detailed resolution notes
- Collaborate with global IT teams during critical incident escalations
- Conduct remote system diagnostics and implement fixes to minimize downtime
- Deliver exceptional customer service via phone, chat, and email channels
- Contribute to knowledge base articles and process improvements
Qualifications
- 2+ years of experience in technical support or IT operations
- Proven ability to troubleshoot Windows/macOS, networking, and cloud services
- Strong written and verbal communication skills for remote interactions
- Comfortable working independently during night shift hours (11 PM - 7 AM PT)
- Proficiency with ticketing systems (e.g., Zendesk, ServiceNow)
- CompTIA A+ or equivalent certification preferred
- Reliable high-speed internet connection and quiet home workspace