Job Description
Join our dynamic team as a Night Shift Support Specialist in Chula Vista, CA! We're seeking a tech-savvy professional to provide exceptional after-hours technical support to our global client base. This full-time night shift role offers competitive pay, comprehensive benefits, and the opportunity to work in a cutting-edge environment. If you're a problem-solver who thrives in fast-paced scenarios and values work-life balance through flexible scheduling, apply today!
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access for software/hardware issues
- Monitor system performance and proactively address potential disruptions during night hours
- Document all troubleshooting steps and resolutions in the ticketing system
- Collaborate with global teams to escalate complex issues and ensure seamless handovers
- Conduct system maintenance tasks during low-traffic periods
- Deliver exceptional customer service with a calm, solution-oriented approach
Qualifications
- 2+ years of IT support or customer service experience
- Proficiency in Windows/macOS, networking concepts, and remote desktop tools
- Strong diagnostic skills and ability to troubleshoot under pressure
- Excellent written and verbal communication skills
- Availability to work 11 PM - 7 AM (Monday-Friday)
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision