Job Description
Join CyberSecure Solutions Inc. as a Night Shift Technical Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical assistance during overnight hours, ensuring seamless service for our global clients. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic cybersecurity environment.
Responsibilities
- Resolve complex technical issues via phone, email, and remote support during overnight shifts
- Monitor and maintain network security systems, firewalls, and intrusion detection tools
- Document all troubleshooting activities and incident reports in ticketing systems
- Collaborate with cross-functional teams to escalate critical issues and implement solutions
- Conduct system health checks and proactive maintenance during low-traffic periods
- Provide on-call rotation support for emergency incidents
Qualifications
- 3+ years of experience in technical support or IT operations
- CompTIA Security+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills for diagnosing hardware/software issues
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills
- Valid driver's license for occasional on-site visits