Job Description
Join our dynamic remote team as a Technical Support Specialist and enjoy the flexibility of working from home in Buffalo, NY with weekly pay! We're seeking tech-savvy professionals to deliver exceptional customer support and resolve complex technical challenges. At TechConnect Solutions, we value innovation, collaboration, and career growth. What you'll gain: Competitive hourly pay, comprehensive training, flexible scheduling, and opportunities for skill advancement in cloud technologies and cybersecurity.
Responsibilities
- Provide remote technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues across Windows/macOS/Linux environments
- Document all interactions using ticketing systems (ServiceNow/Jira) with detailed resolution steps
- Collaborate with Tier 2/3 engineers for escalated technical troubleshooting
- Conduct remote system configurations, installations, and software updates
- Monitor network performance using tools like SolarWinds and Nagios
- Train end-users on best practices for cybersecurity and data protection
Qualifications
- 2+ years of remote technical support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent industry certification
- Proficiency in OS troubleshooting (Windows 10/11, macOS, Ubuntu)
- Strong knowledge of cloud platforms (AWS/Azure) and SaaS applications
- Excellent written/verbal communication with customer-centric mindset
- Experience with remote access tools (TeamViewer/AnyConnect) and VPNs
- Ability to work independently with minimal supervision in a home office setting