Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a dynamic work environment. You'll be pivotal in ensuring seamless IT infrastructure and exceptional service delivery while Philadelphia sleeps. Apply today to start your rewarding career!
Responsibilities
- Provide remote technical support for enterprise systems and customer inquiries
- Monitor network infrastructure and resolve critical incidents during night hours
- Document support tickets and maintain detailed troubleshooting logs
- Collaborate with global teams during system maintenance windows
- Escalate complex issues to senior engineers with clear context
- Conduct routine system health checks and preventive maintenance
- Maintain strict adherence to security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years in IT support or helpdesk environment
- Experience with Windows Server, Active Directory, and cloud platforms
- Strong troubleshooting skills for network, hardware, and software issues
- Ability to work independently during night shifts with minimal supervision
- Excellent written and verbal communication skills
- CompTIA A+ or Network+ certification (or equivalent experience)