Job Description
Join our dynamic remote-friendly team as a Night Shift IT Support Specialist in Albuquerque! We're seeking a tech-savvy professional to provide critical after-hours support to enterprise clients. Enjoy competitive pay, flexible scheduling, and the opportunity to work from home while keeping systems running smoothly during overnight hours. What you'll love: Comprehensive training, career growth opportunities, and a culture that values work-life balance.
Responsibilities
- Resolve Tier 2/3 technical issues via remote support channels (phone, chat, ticketing)
- Monitor system alerts and perform proactive maintenance during off-hours
- Document troubleshooting processes and create knowledge base articles
- Collaborate with global teams during critical incident escalations
- Conduct remote system configurations and software installations
- Provide exceptional customer service with SLA adherence
- Generate weekly performance reports for leadership review
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows/macOS/Linux environments
- Experience with ServiceNow or Jira ticketing systems
- Strong analytical and problem-solving abilities
- Available to work 11 PM - 7 AM MST (4 days/week)
- Excellent written and verbal communication skills