Job Description
Join TechGuard Solutions' elite night shift support team and become the backbone of our 24/7 operations. We're seeking a dedicated Night Shift Support Specialist to deliver exceptional technical assistance to our global client base during critical overnight hours. This direct hire position offers competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in a dynamic tech environment.
As a key member of our overnight support squad, you'll troubleshoot complex issues, maintain system stability, and ensure seamless service continuity while the rest of the world sleeps. Our Dallas-based team operates with cutting-edge technology and collaborative workflows designed to maximize efficiency and job satisfaction.
Responsibilities
- Provide 24/7 technical support for enterprise software, cloud infrastructure, and network systems during overnight shifts
- Monitor and respond to critical alerts, outages, and security incidents with SLA-driven precision
- Document all interactions, resolutions, and system changes in ITSM platforms (ServiceNow/Jira)
- Collaborate with day-shift teams during handover periods for seamless knowledge transfer
- Conduct proactive system health checks and maintenance tasks during low-traffic periods
- Escalate complex issues to senior engineers with detailed diagnostic reports
- Participate in monthly cross-team training sessions to expand technical expertise
Qualifications
- 3+ years of experience in IT support, systems administration, or helpdesk operations
- Proven experience with night shift or 24/7 operational environments
- Expertise in Windows Server, Linux, AWS/Azure, and network troubleshooting
- Strong diagnostic skills using tools like Wireshark, Nagios, or Datadog
- CompTIA Security+ or equivalent cybersecurity certification preferred
- Exceptional written communication skills for incident reporting
- Ability to work independently with minimal supervision during overnight hours
- Experience with ticketing systems and ITIL best practices