Job Description
Join our dynamic team as an Immediate Hire Remote Tech Support Specialist in Tulsa, OK! We're seeking a tech-savvy professional to deliver exceptional customer support and resolve technical challenges for our clients. Enjoy the flexibility of remote work while making a real impact in a growing tech environment. Apply today and start your career tomorrow!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document all support interactions using ticketing systems and knowledge bases
- Collaborate with cross-functional teams to resolve complex technical escalations
- Train users on technology best practices and security protocols
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 2+ years of experience in technical support or help desk roles
- Strong knowledge of Windows/macOS operating systems and networking fundamentals
- Proficiency with remote support tools (e.g., TeamViewer, AnyDesk)
- Excellent communication skills and customer service orientation
- CompTIA A+ or similar certification required
- Ability to work independently with minimal supervision